Privacy Policy

Last updated: June 28, 2026

1. Introduction

Seventh Chakra Healing Ltd. (“we,” “us,” “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information in accordance with:

  • The Personal Information Protection and Electronic Documents Act (PIPEDA), SC 2000, c. 5
  • British Columbia’s Personal Information Protection Act (PIPA), SBC 2003, c. 63
  • Canada’s Anti-Spam Legislation (CASL), SC 2010, c. 23

By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

Personal Information You Provide

When you book a rental, make a purchase, or contact us, we may collect:

  • Full name, email address, and phone number
  • Delivery address and billing information
  • Rental and purchase history
  • Health-related information you voluntarily share to help us recommend appropriate equipment
  • Electronic signatures and contract acceptance records (including date, time, and IP address) as required by the Electronic Transactions Act (SBC 2001, c. 10)

Payment Information

All payment card data is processed directly by Square (our payment processor) and is never stored on our servers. We retain only the payment confirmation reference for our records.

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Pages visited and time spent on pages
  • Referring website addresses
  • Analytics data via Google Analytics (anonymised where possible)

3. How We Use Your Information

We use your personal information only for the purposes for which it was collected, including:

  • Processing rental and purchase transactions
  • Delivering, maintaining, and picking up equipment
  • Sending order confirmations, return reminders, and rental receipts
  • Responding to inquiries and providing customer support
  • Maintaining rental contract records as required by law
  • Improving our website and services
  • Sending marketing emails, only where you have given express consent (CASL-compliant)

4. Marketing Communications (CASL)

We send commercial electronic messages (promotional emails) only where you have given express consent. Every marketing email includes a clear and easy unsubscribe mechanism. You can withdraw consent at any time by clicking “Unsubscribe” in any email or by contacting us at [email protected].

Transactional emails (order confirmations, return reminders, receipts) are sent as part of fulfilling your rental agreement and do not require separate consent.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share it only in the following circumstances:

  • Service providers: Third parties who assist with deliveries, payment processing (Square), and business operations — bound by confidentiality agreements
  • Legal obligations: When required by applicable law, court order, or government authority
  • Business transfer: In connection with a merger or acquisition, with equivalent privacy protections maintained

6. Retention of Personal Information

We retain personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law. Rental contract records (including electronic signature evidence) are retained for a minimum of 7 years as required for business records under applicable law.

7. Data Security

We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, use, disclosure, or loss. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights Under PIPEDA and PIPA

You have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your information (subject to legal retention obligations)
  • Withdraw consent: Withdraw consent to the use of your information at any time (this may affect our ability to provide services)
  • Complain: Lodge a complaint with the Office of the Privacy Commissioner of Canada (priv.gc.ca) or the BC Information and Privacy Commissioner (oipc.bc.ca)

To exercise any of these rights, contact our Privacy Officer at [email protected].

9. Cookies

Our website uses cookies to maintain session state and improve user experience. We do not use third-party advertising cookies. You can control cookie preferences through your browser settings, though disabling cookies may affect site functionality.

10. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Material changes will be communicated by posting the updated policy on our website.

12. Contact Our Privacy Officer

For any questions, requests, or concerns about this Privacy Policy or our handling of your personal information:

We will respond to privacy requests within 30 days as required by PIPEDA.